Your Website Sucks

Here’s the thing no one wants to admit: most small business websites don’t actually work.

They look fine. But also, sometimes fine is actually the dog meme who's sitting in a room saying “this is fine” with a room full of fire around him. We’ve seen some pretty bad stuff. Like.....awful. And y'all still will fight for it. We live for critiques. User interviews make everything better. We went to design school after all and that was every Tuesday and Thursday for a full semester in 2010....we said awful things about each others designs in CRITIQUE class. And we want y'all to see what we see too.   

However, sure. Some might be beautiful.....we can make exceptions sometimes. But really a lot of times they’re still confusing, inconsistent, and built on assumptions instead of strategy. They aren't built for customers.

And don’t get us started on sites that aren’t built mobile first. What year is it?! We can’t tell you how many agencies and businesses still build desktop layouts with no intention to ever look at how it stacks on mobile. Reality check, it doesn't. This is what separates the everyday from the experts.

Your website isn’t supposed to just exist — it’s supposed to convert.

And when it doesn’t, you feel it: the DMs asking for basic info that you say 8 times on your website, the people who “loved your brand” but never booked, the analytics showing a ton of visitors and zero action.

If that sounds familiar, you don’t just need a redesign.
You need a reality check.

Here are some of the most common problems we see when working with small businesses:  

You Designed It for Yourself, Not for Them

This one’s painful because we’ve all done it. Well we haven't, but you or you know someone who did. 

You picked colors you loved, a photo that felt on brand, and wrote copy that made sense to you. But the truth is, your audience doesn’t care about your favorite font — they care about what you can do for them.

A good website doesn’t mirror your preferences. It mirrors your user’s mindset.
If someone lands on your homepage and still has to ask, “So what do they do?”, you’ve already lost them.

You’re Trying to Sell Before You’ve Earned It

Let’s talk about trust.

If your homepage immediately throws a “Buy Now” button or product carousel at someone before they even know who you are, you’re skipping the introduction.
In UX terms, that’s a trust-friction fail.

You can sell on your homepage — but not before you’ve built context. Users need a second to understand who you are, why they should trust you, and what makes your offer credible.

It’s like walking into a store, saying hello, and having someone shout, “It’s $85, wanna buy it?”

Even if it’s a great deal, you’re walking back out.
Online, that happens in three seconds flat.
Unless you’re Nike… but you’re not.
So don’t act like you are — tell people why they should give a shit first.

It’s Pretty — But It’s Pointless

Every week we audit gorgeous websites that don’t work.

The fonts are elegant, the photos stunning — and yet, nothing’s converting.
Why? Because aesthetic ≠ usability.

Sorry, all you graphic designers — that’s why you need us UX folks.
People don’t experience websites the way designers do. They skim. They scroll. They look for cues that tell them, “Is this for me?” They don't see the padding, the colors, and dear god can we PLEASE stop the scrollytelling?! This trend needs to die and its so annoying and unusable. Even for Apple. It's a UX nightmare.

If your site makes them guess, they won’t stick around to find out. 

You Skipped the Strategy (and It Shows)

A website without strategy is like a storefront without a floor plan.

Everything technically exists, but no one knows where to go. We’re all confused.
We see this all the time:

• Homepages that try to tell your entire story in one scroll.
• ​Navigation menus that read like a scavenger hunt.
• Calls-to-action that sound like they were written by a robot.
  
  

The fix isn’t just design. It’s alignment.
Every word, button, and photo should have a reason — and that reason should ladder up to trust, clarity, or conversion.
When it doesn’t, your site becomes a digital brochure collecting digital dust.

Here’s the Hard Truth (and the Opportunity)

Your website isn’t failing because you’re bad at business.

It’s failing because you were told that “pretty” and “professional” were the same thing.

They’re not.
Pretty is subjective.
Professional is strategic.

The good news? Both can exist — when you build from the why, not just the wow.
That’s what we do at Paddle Out Creative.

We help small businesses stop guessing and start guiding. We look at how your customers actually use your site — what they need, where they drop off, and what earns their trust.

We don’t design art projects. We design clarity.
So if your website looks good but still isn’t working… it might just be time for a second opinion.
​
Your website doesn’t need to win awards. It needs to win customers.